JOB SUMMARY:

The Quality Coordinator supports Livingston HealthCare’s Quality Director and Quality Program by assisting with data abstraction, reporting, project management, staff and patient safety, and patient experience initiatives. This position plays a key role in ensuring compliance with regulatory standards, improving organizational performance, and supporting a culture of safety and quality across all departments.

Schedule:

• 0.8FTE (32 hours)
• Variable
• No Weekend or Holiday Requirements

Compensation:

• $42.66/hr +DOE
• Robust Benefits Package

ESSENTIAL FUNCTIONS, DUTIES, AND RESPONSIBILITIES:

1. Collects, abstracts, and submits quality and performance data to internal and external databases (e.g., CMS, state and federal quality programs).
2. Ensures accuracy, completeness, and timeliness of data entry and reporting.
3. Assists with validation of quality dashboards, and preparation of reports for leadership, committees, and regulatory surveys.
4. Assists the Quality Director in managing quality and performance improvement projects, ensuring goals, timelines, and deliverables are met.
5. Tracks project progress, analyzes outcomes, and supports process improvement initiatives using Lean, PDSA, or similar methodologies.
6. Collaborates to identify opportunities for improvement and implement best practices.
7. Assists with coordination of patient experience survey processes (e.g., HCAHPS, internal surveys).
8. Reviews and analyzes patient feedback, identifies trends, and works with department leaders to improve patient satisfaction and service quality.
9. Supports managers and directors with staff education and recognition related to patient experience initiatives.
10. Assists with preparation for regulatory surveys and participates in surveys as requested.
11. Monitors compliance with hospital policies, safety initiatives, and quality standards.
12. Participates in committees such as Quality, Patient Safety, Infection Control, and Patient Experience as assigned.
13. Maintains confidentiality of patient and organizational information at all times.
14. Performs other related duties as assigned by the Quality Director.

QUALIFICATIONS (Required):

1. Bachelor’s degree in Nursing

2. Minimum of 3 years of healthcare experience, preferably in a hospital or quality management setting.

3. Experience in a Critical Access Hospital or rural healthcare environment preferred.

ADDITIONAL DESIRABLE QUALIFICATIONS:

1. Strong organizational, analytical, and communication skills.
2. Proficient in Microsoft Office (Excel, Word, PowerPoint) and Cerner.
3. Knowledge of healthcare quality metrics, data abstraction, and regulatory reporting requirements.
4. Ability to manage multiple projects and meet deadlines.
5. Commitment to precision and accuracy in their work
6. Ability to work independently with and without supervision, self-accountability
7. Formal customer / patient service skills